Pure Writer for iOS Support
If you run into a problem or have a suggestion, we’d love to hear from you.
Contact us
Email writer@drakeet.com. To help us look into the problem quickly, please include:
- your device model and OS version;
- the app version (Settings › About);
- the steps that led to the problem, and any screenshots.
Frequently asked questions
Does Pure Writer make my writing public?
No. Pure Writer is a text editor for writing and organizing your own text. It does not offer books, magazines, or other reading content, and it has no community, feed, or publishing platform. Your documents are stored on your device, backups and sync go only to your own iCloud or cloud drive, and our servers do not store your writing.
How do I restore a Pro purchase?
Tap “…” in the top-right corner of the editor, tap Pro, then tap Restore Purchases. Make sure you’re signed in with the Apple Account you used to make the purchase.
How do I manage or cancel a subscription?
Subscriptions are managed by Apple: open the Settings app, tap your name, then tap Subscriptions.
How do I get back something I deleted or changed by mistake?
Earlier versions of a document are available in History, under “…” in the top-right corner of the editor. To restore all your documents, go to Settings › Backup & Cloud Sync and restore from a backup.
How do I delete my Pure Writer account?
After signing in, tap Delete Account at the bottom of the Pro page, read the warning, and confirm to permanently delete your account. Your local documents, backups in iCloud or your cloud drive, and Pro purchased through Apple are not affected.
Documents
Drakeet Co., Ltd.